Refund & Cancellation Policy

Cancel any time

• You can cancel a paid plan at any time in Settings → Billing, or by emailing hello@getnoticedstudio.co.za.
• Your plan stays active until the end of the period you've already paid for. After that, your account moves to the Free plan.
• You keep your videos and saved items.

Refunds

Paid plans are not refundable once a billing period has started, except in these cases:

1. 7-day cooling-off (ECTA, section 44):
   • You may cancel within 7 days of your first payment for a plan and get a full refund, as long as you haven't created any videos with paid-plan features in that time.
   • Because the plan gives you access straight away, if you create videos with paid features during those 7 days, you agree that the service has started with your consent and the cooling-off refund no longer applies.
2. Charged in error: for example, a double charge, or a renewal after you had cancelled.
3. The Service failed: a paid feature didn't work for a long period and we couldn't fix it.
4. We closed your account for a reason that wasn't your fault, or removed a major paid feature. You get a refund of the unused part of your paid period.

Annual plans: cancelling stops the next renewal. Refunds for an annual plan follow the same rules above.

Failed videos

If a video fails because of a problem on our side, it doesn't count towards your monthly limit. Simply try again.

How to ask for a refund

• Email hello@getnoticedstudio.co.za from your account's email address with the date of the payment and a short reason.
• We reply within 5 business days.
• Approved refunds go back to the card you paid with via Paystack, within 30 days. Your bank may take a few extra days to show it.